General Questions
What types of concerns can your clinicians help with?
Our clinicians support common, non urgent needs such as:
- Routine wellness questions
- Travel‑related concerns
- Men’s and women’s general health questions
- Minor swelling or inflammation
- General wellness check‑ins
Is this service for emergencies?
No. We do not treat emergencies. If you are experiencing severe symptoms or believe you are in danger, please call 911 or go to the nearest emergency room.
Appointments & Access
How do I start a visit?
Create an account, verify your identity, and submit your health concern. A clinician will review your information and begin the consultation.
Do I need special equipment?
You only need a smartphone, tablet, or computer with internet access. No downloads or special devices are required.
Clinicians & Licensing
Are your clinicians trained in telemedicine?
Yes. Every clinician is trained in virtual care best practices, patient communication, and state specific telehealth requirements.
Can I choose my clinician?
You may request a preferred clinician when available, but availability may vary by state and schedule.
Cost & Billing
Do you accept insurance?
At this time, we operate on a simple self pay model to keep costs transparent and predictable.
Will I receive a receipt for reimbursement?
Yes. We will email you a detailed receipt after your visit, which you may submit to your insurance provider for possible reimbursement depending on your plan.
HIPAA & Privacy
How do you protect my information?
We use encrypted communication, secure data storage, and strict access controls to safeguard your information in accordance with HIPAA requirements.
What information is protected?
Any information that can identify you—such as your name, medical history, visit notes, or documents—is protected under HIPAA.
Who can access my information?
Only authorized clinicians and support staff involved in your care may access your information, and only when necessary to provide safe, appropriate service.
Do you share my information with anyone?
We do not share your information without your permission unless required by law or necessary for your care.
Zoom & HIPAA Compliance
How does Zoom protect my information?
The HIPAA enabled configuration of Zoom includes:
- Encrypted video sessions
- Secure data transmission
- Access controls to prevent unauthorized entry
- Disabled recording features unless explicitly authorized
- Additional safeguards required for handling protected health information (PHI)
Is my video visit private?
Yes. Only you and your licensed clinician can join the session. Zoom’s HIPAA compliant setup ensures your visit remains confidential and protected.
Prescriptions & Documentation
Do you provide work or school notes?
No. Our service does not provide work notes, school notes, disability documentation, or similar forms.
Can you refill my medication?
Refills may be provided when clinically appropriate and within state guidelines.
Technical Support
Do you offer support in multiple languages?
Yes. Support options vary by language and availability